Shipping Policy

⏳ Processing Time

Every MUSE Press-On Nail set is handmade with care. 💕 Please allow 1–3 business days for your order to be prepared before shipping. We carefully check every set to make sure it’s ready for you. 💅✨

📦 U.S. Shipping

MUSE currently ships within the United States only. 🇺🇸

Estimated delivery time after processing:

🚚 United States: 6–9 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

📍 Shipping Address

Please double-check your shipping address before placing your order. MUSE is not responsible for packages delivered to an incorrect address provided at checkout.

MUSE | Return & Refund Policy

1. General Policy

At MUSE, every press-on nail set is handmade with care and attention to detail. Due to the handmade nature of our products and for hygiene reasons, opened or used products cannot be returned or exchanged.

We offer a 14-day return window for products that are completely unopened, unused, and in their original sealed packaging.

2. Returns & Cancellations

• Return Window: Return requests must be submitted within 14 days of delivery.
• Return Shipping: Customers are responsible for return shipping costs for returns due to personal preference or change of mind.
• Original Shipping: Original shipping charges, if any, are non-refundable unless the order arrived damaged, defective, or incorrect.
• Order Cancellation: Orders may be canceled before they have been shipped. Once an order has shipped, it cannot be canceled.

3. Damaged, Defective or Incorrect Items

We carefully inspect MUSE products before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Please include your order number and clear photos showing the issue. Once your claim is approved, MUSE will offer either:

• A free replacement, or
• A full refund to your original payment method.

There will be no return shipping or restocking fee for verified product issues.

4. Lost Packages

If your package has not arrived within the expected delivery timeframe, please contact MUSE. We will work with the shipping carrier to investigate.

If the carrier confirms that the package was lost in transit, we will offer a replacement or full refund.

5. Incorrect Nail Size

Please carefully review our sizing guide before ordering. Customers are responsible for selecting the correct size.

Because sizing is based on individual measurements, incorrect sizing or fit is not considered a product defect and is not eligible for a refund once the product has been opened or used.

6. How to Request a Return or Refund

Contact MUSE Customer Care with:

• Your name
• Order number
• Reason for your request
• Photos, if the item is damaged, defective, or incorrect

Our team will review your request and provide instructions for the next steps.

Please do not send a return without contacting us first.

7. Refund Processing

Once your return or refund is approved, refunds will be issued to your original payment method.

Please allow up to 5 business days for MUSE to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.

Thank you for supporting MUSE. 🤍
Handmade with love. Be your own MUSE. ✨