Returns & Exchanges
At MUSE, every nail set is thoughtfully handmade with care. We want you to love your nails as much as we love creating them!
As a small business based in the United States and shipping to the U.S. and Canada, we’ve created a simple return policy to make your shopping experience clear and worry-free.
1. Returns & Eligibility
We accept return requests within 14 days of delivery for eligible, non-customized items.
To qualify, items must be unused, unworn, in their original condition and packaging, with all nails and accessories included. Items showing signs of use, adhesive residue, or damage are not eligible for voluntary returns.
Only standard, non-customized products qualify for change-of-mind returns.
2. Custom Orders – Final Sale
All customized nail sets are final sale under our voluntary return policy, including:
- Custom shapes (different from the original design shown)
- Custom sizes or individual nail measurements
- Color changes or design modifications
- Personalized or made-to-request designs
Custom orders cannot be returned or exchanged due to incorrect customer-provided measurements, a change of mind, or personal preferences.
This does not affect your rights regarding defective or incorrect items or any other rights required by applicable law.
3. Refunds & Return Shipping
Approved returns will be refunded to the original payment method.
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping fees are non-refundable unless the issue was caused by MUSE or applicable law requires otherwise.
Refunds are processed within 5–10 business days after the returned items are received and inspected. Your payment provider may require additional processing time.
Exchanges are subject to availability, and additional shipping charges may apply.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please email contact.musenails@gmail.com within 7 days of delivery, whenever possible.
Include your order number, a brief description, and clear photos of the issue.
If the issue is confirmed, we'll arrange an appropriate resolution, including a replacement or refund as applicable. MUSE covers reasonable return shipping costs for errors on our part.
Minor handmade variations or slight color differences due to lighting and screens may occur and do not automatically indicate a defect.
5. Cancellations & Return Requests
To cancel an order, please contact us as soon as possible. Requests made within 24 hours of purchase may be accepted if production has not begun and the order has not shipped.
To start a return, email contact.musenails@gmail.com within 14 days of delivery with your order number and reason for return.
Please wait for approval and return instructions before sending any items back. We recommend using a trackable shipping service.
6. U.S. & Canada Orders
MUSE currently ships to the United States and Canada.
Canadian customers are responsible for applicable import duties, taxes, and customs or brokerage fees unless otherwise stated at checkout. International return shipping is the customer's responsibility for change-of-mind returns.
Nothing in this policy limits consumer rights required by applicable U.S. or Canadian laws.
Questions? We're Happy to Help! 🤍
Have questions about your order, sizing, returns, or exchanges? Feel free to reach out. We're always happy to help!
Email: contact.musenails@gmail.com
Instagram, Facebook & TikTok: @muse.pressonnails
Website: https://musepresson.com
You can also send us a DM on any of our social media platforms. We'd love to hear from you!
For return or refund requests, please contact us by email so we can properly track and process your request.
MUSE Press-On Nails — Be your own muse.